Samarit d.o.o. ("we," "us," or "our") operates the e-store Samarit Energy Crafts (https://www.samarit-energy.com). We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
We may collect the following types of information:
- Personal information: Name, email, shipping/billing address, phone number, payment details (processed securely via third-party processors like PayPal/Stripe).
- Order Information: Purchase history, product preferences, and transaction details.
- Technical Information: IP address, browser type, device information, and browsing behavior on our site.
- Communication Data: Any correspondence with us via email, chat, or other channels.
2. How We Use Your Data
Your data is used to:
- Process orders and deliver products.
- Communicate about orders, updates, or offers (with your consent).
- Improve our website and customer service.
- Comply with legal obligations (e.g., tax records).
3. Legal Basis for Processing
Under GDPR, we process data based on:
- Contractual necessity - To fulfill orders.
- Consent - For marketing emails; you may unsubscribe anytime.
- Legal compliance - E.g., invoicing under Slovenian law.
4. Cookies
We use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.
5. Data Sharing & Third Parties
We share data only with:
- Shipping carriers: (e.g., DHL, UPS, FedEx, Pošta Slovenije) to deliver orders.
- Pyment processors: Purchase history, product preferences, and transaction details.
- Legal Autorities: IP address, browser type, device information, and browsing behavior on our site.
6. International Transfers
For orders outside the EU, data may be transferred to third countries with adequate protection (e.g., via EU-approved Standard Contractual Clauses).
7. Data Retention
We retain data as long as necessary for order fulfillment, legal compliance, or until you request deletion (see Section 9).
8. Your Rights
Under GDPR, you may:
- Access, correct, or delete your data.
- Withdraw consent for marketing.
- Lodge a complaint with the Slovenian Data Protection Authority (https://www.ip-rs.si/).
To exercise these rights, contact us at hello@samarit-energy.com.
9. Security
We implement SSL encryption, secure payment gateways, and restricted access to protect your data.
10. Policy Updates
We may update this policy; changes will be posted on this page.
Contact us:
